It is ideal and best to practice/work imagining the one you are caring for is your own family, or whomever is an important person in your world. It's true that this mindset works to provide the best care for patients, but it is only possible in a select few environments. For example, if you make the medications for people, think that the med is for yourself or someone important to you. You would be extra careful to make it safe and correct. However, imagine you're working for people who are mistaken about the importance of your job, who are irritable because of their long stay in the hospital, who are already stressed out from their health endeavors, and who have the feeling of gratefulness far in the back of their minds, it is difficult to treat every patient name you see as someone important to you because when they come, you question, "why do I go through all this work for you when you come to demand selfishly for everything to go your way, regardless of the consequences?"
I had the opportunity to work in Infusion Care for a few weeks, and although I did not have to actually see patients come pick up their medications and supplies, I had to call and receive calls about them. It really felt like they were ordering food from us and we would deliver. Some were knowledgeable about the system, but others were not. In Infusion Care, I dealt mostly with enterals-- the supplies and nutritional content (aka milk formula) needed for patients who could not swallow and had to be fed through tubes, or for premature infants who needed that extra nutrition to grow. We try to work with the patients, but if they call us when the're already completely out of the 'milk,' it makes it difficult for us because we order as needed. This means that our inventory is only stocked with the most common, cheaper formulas. Anything more special is ordered specifically for that individual and takes at least a day to come in. It's hard to want to give the best care when patients have this idea that whenever and whatever they ask for, they'll get.
This leads me to separate myself from patients. I'll try to take care of you the best I can, but their life and their problems are not my worries and not personal to me. So, even though I am going to work with their best interest in mind, I am also going to keep myself distanced enough to not be affected and overwhelmed. It seems harsh to be in the health profession and be detached from the patients you care for, but there has to be limits to how much care to give or else you end up giving only subpar care to everyone.





